1. Delivery coverage
Available delivery locations and methods depend on the products in your cart and the address supplied at checkout. Some medicines, temperature-sensitive products or regulated items may have limited delivery coverage or additional verification requirements.
2. Processing and estimates
Orders are processed after stock, address, payment and any prescription requirements are confirmed. Delivery estimates shown at checkout or in an order message are estimates rather than guarantees. Public holidays, weather, courier disruption, stock checks or incomplete customer information may cause delays.
3. Delivery charges
Any applicable delivery charge is shown during checkout before you confirm the order. Promotions or free-delivery thresholds may be subject to location, weight, product and order-value conditions.
4. Address and receipt
Please provide a complete address and reachable phone number. Check the parcel and product details promptly after receipt. Do not accept a visibly damaged or tampered parcel without noting the issue with the courier where possible, and contact us immediately.
5. Tracking and delays
Where tracking is available, details may be sent by email, phone or through your customer account. If an order is significantly delayed, contact us with the order number so our team can investigate.
6. Failed delivery
A delivery may be returned or require another attempt if the address is incomplete, the recipient is unavailable or contact cannot be made. Additional delivery charges may apply where a new attempt is requested for reasons outside our control.
7. Shipping support
For delivery questions, email info@thecliniks.com or call +92 311 1786009.