1. Return window
Unless a product page states otherwise, eligible unused products may be requested for return within 30 days of delivery. A return is not complete until our team authorises it and the product passes inspection.
2. Eligibility conditions
To be eligible, an item should be unused, unopened, in its original packaging, include supplied accessories or documentation, and be accompanied by proof of purchase. Please store the product correctly while your request is reviewed.
3. Safety exclusions
For health and safety reasons, opened medicines, prescription products, temperature-controlled items, intimate or personal-care products, and products with broken hygiene seals generally cannot be returned because of a change of mind. These exclusions do not limit your rights where an item is damaged, defective, incorrectly supplied or otherwise covered by applicable law.
4. How to request a return
- Email info@thecliniks.com or use our contact page.
- Include your order number, item name, reason for the request and clear photos where the item is damaged or incorrect.
- Wait for return instructions before sending or delivering the item.
5. Inspection and refunds
We will notify you after inspection. Approved refunds are issued to the original payment method where possible; processing time depends on the bank or payment provider. Original delivery charges may be non-refundable unless the return is due to our error or a defective product.
6. Cancellations
Contact us promptly if you need to cancel. We will try to help, but an order cannot always be cancelled after processing or dispatch. Prescription and specially sourced items may have additional restrictions.
7. Return support
For assistance, contact info@thecliniks.com or call +92 311 1786009.