1. About the service
The Cliniks Healthcare website provides information about our organisation and services, access to healthcare-product shopping, customer accounts, order management and contact facilities. Features and availability may change as our services develop.
2. Eligibility and customer accounts
You must be at least 18 years old, or use the website under the supervision of a parent or legal guardian. You are responsible for providing accurate information, protecting your account credentials and notifying us if you suspect unauthorised access.
Google Sign-In is optional. When selected, it authenticates your customer account using the basic Google profile information described in our Privacy Policy. It does not create a Google Account and does not give us your Google password.
3. Healthcare information
Website content is for general information and shopping support. It is not a diagnosis, prescription, emergency service or substitute for advice from a qualified healthcare professional. Always follow your clinician’s instructions and product labelling. For a medical emergency, contact the appropriate local emergency service immediately.
4. Products and prescriptions
Product descriptions, images, availability and prices are presented in good faith but may contain occasional errors or change without notice. Certain medicines or regulated products may require a valid prescription, identity check or other verification before fulfilment. We may cancel or limit an order that cannot lawfully or safely be supplied.
5. Orders and payment
Submitting an order is an offer to purchase. An order is accepted only when we confirm acceptance or dispatch. We may contact you to verify order details. Prices, delivery fees and applicable charges are shown before confirmation where available. Payment processing may be provided by independent payment providers under their own terms.
6. Delivery, returns and refunds
Delivery is subject to service coverage, stock and address verification. Estimated times are not guarantees. Our Shipping Policy and Returns and Refund Policy form part of these terms.
7. Acceptable use
You must not misuse the website, interfere with its operation, attempt unauthorised access, upload malicious content, impersonate another person, violate intellectual-property rights, submit fraudulent orders or use the service in breach of applicable law.
8. Reviews and submissions
If you submit reviews, comments or other content, it must be accurate, lawful and respectful. You grant us permission to display and moderate that content for operating and promoting the service. We may remove content that violates these terms.
9. Intellectual property
The Cliniks name, website design, original text, logos and other owned materials are protected by applicable intellectual-property laws. Third-party names and product marks belong to their respective owners. You may not copy or commercially reuse protected content without permission.
10. Availability and liability
We work to keep the website accurate, secure and available, but it may occasionally be interrupted. To the extent permitted by law, The Cliniks is not responsible for indirect or consequential loss arising from website use. Nothing in these terms excludes rights or liability that cannot lawfully be excluded.
11. Suspension and termination
We may restrict or close an account where reasonably necessary to prevent fraud, abuse, security risk or unlawful activity. You may stop using the service at any time and may request account deletion as described in the Privacy Policy.
12. Governing law and changes
These terms are governed by the applicable laws of Pakistan. Disputes are subject to the competent courts of Lahore, Punjab, unless mandatory law requires otherwise. We may update these terms, and the date above identifies the current version.
13. Contact
Questions about these terms can be sent to info@thecliniks.com or through our contact page.